Privacy Policy

Sydell Hostels LLC, its subsidiaries, and its affiliates (collectively, “Sydell,” “we,”
“us,” or “our”) are committed to providing our customers exceptio
nal service, and
to further our goal, we have prepared this Privacy Policy (“Policy”) to address any
questions or concerns you may have regarding our use and handling of personal
information. In this Policy, we seek to familiarize you with the type of info
we collect from our guests and website visitors, our practices for protecting this
information, and the way we use this information to better serve the needs of our
guests and visitors. If you have any questions or concerns about privacy after
ewing this Policy, please send an e
mail to or letter
Sydell Group LLC
Legal Department
30 West 26th Street, 12th Floor
New York, NY 10010
Please read this Policy carefully before submitting any personal information
about you to
us. Please note that this Privacy Policy does not apply to our
processing of personal information on behalf of or subject to the instructions of
any third parties such as airlines, car rental companies, and other service
providers. We recommend that you r
eview the privacy policies of any third party
service providers you may use to ensure adequate protection of your personal
information. This Policy provides technical details about the steps we take to
respect your privacy concerns. We have divided it into
subsections allowing you
to skip directly to the information of most interest to you.
“Personal Information” is any information that can be used to identify you as an
individual. It can include, without limitation: your name and contact information
such as physical address, email address, and telephone number; information
related to your re
servation or your visit to our properties; information about your
purchase of products or services; personal characteristics, including date of birth,
gender, and nationality; social security number; passport number and date and
place of issue; travel hist
ory; payment information, including credit card
information; dates of and amount of charges for stays at properties; guest
preferences, including preferred communication methods and preferred methods
of payment; marketing preferences; business name, title
and address; reviews
and opinions about our brands or properties (if they are identified or associated
with you); frequent flyer or travel partner program affiliation and member number;
hotel, airline and rental car packages booked; and groups with which y
ou are
associated for stays at properties. We may also record details on joint travelers,
including names, frequent flyer numbers, and the age of the driver of any rental
Any point of interaction betwe
en you and Sydell, whether electronic, by phone, or
in person, is a point at which we may collect information from you. Below are
examples of when and why we may collect your information which we provide for
your convenience, but please note that this list
is not exhaustive.
We collect personal information to assist us in making your reservation and to
ensure that the services meet your needs. This information helps us customize
and personalize your experience in our properties. Maintaining th
is information
on file also allows guests to review prior transaction statements or invoices and
see itemized reports on spending.
This information also enables us to inform you of promotions or other offers or
information. Some s
uch promotions require that your personal information be
shared with a third party, including marketing and communications companies.
These companies are under contract with us and are obligated to protect any
such information to which they may have access
. If you do not wish to receive
such promotions and information from us, you may indicate as such when you
stay with us, or you may contact one of our properties, or you may e
mail us at
We also collect personal information w
hen we conduct customer satisfaction
surveys or focus groups in order to improve our products or services. Such
information may be collected by third parties under contract with us, and they are
obligated to protect any such information to which they may h
ave access.
We collect personal information, including your username and password, when
you register for an online account on any of our property’s websites. If you
choose to participate in or access Sydell
related social
media activities,
giveaways, or events, we may collect personal information from your social
media account with your permission. Such information may include, without
limitation: location, activities, interests, photos, status updates, friend lists, and
y other information.
We collect personal information from individuals who choose to apply to us for
employment. Such information includes, without limitation, any information
provided in a resume, information on education and emplo
yment history,
information obtained through background checks, desired salary scale, working
permits, and any other information relevant to the application. Any personal
information obtained by us during the application process may be retained by us
for pu
rposes of considering the applicant for employment as well as for
management and research purposes.
Please note that in addition to the personal information described in the foregoing
sections, we also may use closed circuit tele
vision and other security measures
at our properties that may capture or record images of guests and visitors in
public areas. You acknowledge that by accessing any of our public spaces, we
may capture and use your image for security and investigative purp
oses. We
also may collect additional personal information in connection with on
services, such as concierge services, health clubs, spas, activities, child care
services, and equipment rental.
Sensitive information refers to inf
ormation related to your racial or ethnic origin,
political opinions, religion or other beliefs, health, criminal background or trade
union membership. We do not generally collect sensitive information unless it is
volunteered by you. We may use health dat
a provided by you exclusively to
serve you better and meet your particular needs.
Personal information may be gathered through online forms, over the phone,
over e
mail, in person, or by any other method covered by
this Policy. Except for
the security measures discussed above or other areas indicated in this Policy,
when we need to collect personal information from you, we will ask you to
voluntarily supply us with the information we need. The most common examples
f such requests are when you make a reservation, which we describe in more
detail below.
If you wish, you may submit your e
mail address to our subscription list or to
receive other information. We will only place you on such lists when you indicate
your desire to be included. We do not sell or rent our lists to anyone. Once on
such a list, yo
u may ask to be removed from the list at any time. Visitors will
always have the ability to accept or decline any form of communication from
We may use third parties to provide us with additional contact information about
you bases on information
you provide to us directly. For example, if we know
your name and postal address, we may use a third party to provide us with your
mail address. We may request your personal information from your traveling
companion. In such cases, we rely on your compan
ion to obtain your consent for
disclosing such information to us.
When you visit our websites, your computer may be provided a cookie, which
tracks your preferences. These cookies allow us to provide each visitor with a
customized experience. We may also
use cookies to collect and maintain
aggregate website data (such as the number of visitors to a particular site), which
helps us see which areas are popular with our users and which are not. Among
other things, this data helps us improve and update the sit
e, based on our
visitors’ use information. If you do not want to accept cookies, you can block
them by adjusting the settings on your browser. Please understand that rejecting
cookies will affect your ability to benefit from certain customization features
associated with creating a user profile.
We also may collect data by using pixel tags, web beacons, clear GIFs, or similar
means (collectively, “pixel tags”) that allow us to know when you visit our site and
to understand how you interact with our e
or advertisements. These
methods also collect aggregate data that we hope to use to improve our websites
to better suit our visitors and customers preferences. Sydell websites may collect
broad categories of personal information when you browse or request
from our servers
mainly aggregated data we use to gauge our visitors’ interests
and improve our sites to better suite our visitors’ needs. When you browse or
request pages, our sites do not collect information that will reveal your personal
unless you voluntarily and knowingly provide it to us. We will not collect
information that reveals your personal identity unless you access the websites
through a link provided by us in an e
mail or you have logged into an online
account on our websites
or are remembered on our websites by a cookie, either
by computer or by mobile phone access. In these cases, we will know who you
are based on the information you previously supplied to us.
When making a room reservation, we will ask you for
personal information
necessary for ensuring that your room is properly reserved and your needs are
Visitors to websites who elect to make reservations online will be required to
create an online account and fill out a profile the first time they make
reservation. When you complete a profile, you will be asked to provide specific
information, including your name, address, other contact information, and credit
card information as a guarantee and deposit for your reservation. Your
transmittal of this i
nformation shall constitute your acknowledgment and
agreement to the terms and conditions contained in this Policy.
Your credit card number will be verified using a checking sequence, but we do
not authorize any payments at this point. Once your reservati
on is confirmed, the
property you have selected will be sent all of the reservation information in much
the same way as if you had called the property directly or if your travel agent had
made the reservation. The reservation system is secure, so your cred
it card
number is protected and is transmitted on a private network.
You can also make a reservation by contacting a particular property directly.
When you make a reservation over the phone, we may ask you for information
such as your name, address, telep
hone number, and method of payment. We
may also obtain from you any room preferences or special requests.
Confirmation of your reservation will be provided to you, generally by email,
directly from the property.
We tr
eat the information you provide to us as confidential. Information stored at
our properties is kept in a secure location, whether in locked filing cabinets or in
protected electronic databases. Reservation information is stored in a secure
customer databas
e on a dedicated server. We also maintain a separate
database for personal information used for marketing and research purposes.
For online transactions, we use technology to protect the personal information
that you transmit to us via our site. When we as
k for your credit card data, it is
transferred over a Secured Sockets Layer (SSL) line, provided you are using a
SSL enabled browser such as Microsoft Internet Explorer or Mozilla Firefox. We
also use SSL on other pages where you would enter personally ide
information. This ensures that your information is encrypted as it travels over the
Internet. After information reaches Sydell, it is stored on a secure server behind
firewalls designed to block unauthorized access. Please note that no security
ystem or system of transmitting data over the Internet can be guaranteed to be
entirely secure.
For your own privacy protection, please do not include sensitive personal
information, including, without limitation, credit card numbers, in any e
mails you
ay send to us.
Sydell may share your personal information as needed to ensure the best quality
service for you. We may share personal information with:
(a) other companies in the Sydell family of companies;
(b) affilia
tes, partners, and vendors;
(c) billing
related companies;
(d) your employer, if you use a corporate credit card;
(e) event organizers associated with any events you plan with us;
(f) third parties you engage in conjunction with our services, such as rental car
companies or airlines;
(g) providers of onsite services such as concierge services, spa treatments,
excursion experiences, and any other similar services;
(h) in the event of
a merger, consolidation, sale, liquidation or transfer of assets,
Sydell may, in its sole and absolute discretion, transfer, sell or assign information
collected, including without limitation, non
personal information and personal
information, to one or m
ore affiliated or unaffiliated third parties;
(i) law enforcement or emergency responders.
Third parties with which we are affiliated and to which we provide personal
information are contractually prohibited from using the information for any
purpose othe
r than for the purpose Sydell specifies.
Sydell’s websites are not intended for children and we do not knowingly solicit or
collect personal information from individuals under the age of eighteen (18).
You can access our websites and make, view, or cancel reservations from web
enabled mobile devices.
If you prefer not to receive promotional and marketing materials from us
, you
may opt out by emailing an opt
out request to an e
mail address that will be
provided for such purposes in our promotional and marketing materials.
Please provide us your e
mail address in any such opt
out communications. We
will update your prefere
nces as soon as reasonably practical.
Please note that if you opt out as described above, we will not be able to remove
your personal information from the databases of affiliates, partners, or vendors
with which we have already shared your personal inform
Our websites may contain links to third parties’ websites. We are not responsible
for the collection, use, maintenance, sharing, or disclosure of data and
information by such third parties. If you provide informati
on on third
party sites,
the privacy policy and terms of service on those sites are applicable. We
recommend that you review the privacy policies of websites that you visit before
submitting personal information.
Sydell’s websites are Un
ited States websites and are subject to laws of the
United States and the State of New York. Sydell will disclose personal
information without your permission when required to do so by law or in good
faith belief that such action is necessary to investigat
e or protect against harmful
activities to Sydell guests, visitors, associates, or property (including this site), or
to others.
If you are a customer who resides in the State of California, you have the right to
request from Sydell a list of third partie
s with whom we have shared personal
information about you for their own direct marketing purposes during the previous
calendar year. Such requests may be made no more than once per calendar
year. If you would like to request information about the parties t
hat may have
obtained personal information from us about you during the calendar year
immediately preceding, please contact us by e
mail at or
by postal mail at:
Sydell Group LLC
Legal Department
30 West 26th Street, 12th Floor
New York, NY 10010
We reserve our right not to respond to requests submitted to addresses other the
address specified in this paragraph.
We may modify this Policy from time to time. Please check this Policy periodically
for chang
es. You can tell when this Policy was last updated by looking at the
date at the bottom of the Policy. Any changes to our Policy will become effective
upon posting of the revised Policy. Your use of the site following such changes
constitutes your acceptan
ce of the revised Policy.
If you have any questions about this Policy or how Sydell obtains and uses your
personal information, please contact us by e
mail at or
by postal mail at:
Sydell Group LLC
Legal Department
0 West 26th Street, 12th Floor
New York, NY 10010
Privacy Policy Last Updated: August 20, 2012