COVID – 19 UPDATE

IMPORTANT INFORMATION ON CLOSURES

In light of the current COVID-19 pandemic, all LINE Hotels are closed to the public including hotel rooms and all restaurants and bars.

Please check back here or on Instagram at @thelinehotel for re-opening updates and other information as things evolve.

TRAVEL PLANS AND CANCELLATIONS

All current reservations on the books through April 30, 2020 will be automatically cancelled and any prepayments will be automatically refunded. Guests with reservations between now and April 30 will receive an email cancellation notice, there is no need to contact us to cancel during this time. If you have questions, please email them to the hotel’s reservations department but please note that we are currently experiencing a high volume of inquiries and there may be a delay in our response time.

For new reservations for stays beginning May 1, we encourage guests to book online to keep our phone lines free for urgent matters.

EMPLOYEE RELIEF

Our employees are our lifeblood, our family, our everything. Like millions in the hospitality industry, many on our team have been deeply impacted by the closures of our restaurants, bars and in some cases hotels as a result of the current global health pandemic. Our hearts are with them and our minds are hard at work developing ways to support our beloved team in these profoundly challenging times. Among several support programs we are working on, today we launch the Sydell Group Employee Relief Fund with initial contributions from our Executive Committee. 100% of funds will go directly to those employees who have been furloughed due to COVID-19. If you have ever enjoyed a meal or a stay at a Sydell property, and if you have the means to do so at this time, we humbly ask you to join us in doing what you can to help our incredible staff during these truly devastating times. Visit the link in our bio or go to bit.ly/SydellTeamFund.

All of us at the LINE send you our best wishes for your health and safety during these challenging times. Please take care of yourselves. We look forward to taking care of you again soon.